Lynne,
I would immediately fire someone who was using direct formatting (without applying structured elements) to any content that is supposed to be a structured document. Or maybe I would not fire the person but first show how the format disappears whenever I output my materials to a number of different formats and possibly roundtrip it to XML. And I would make sure that processes were put in place to automatically clean up any direct formatting in documents before they are accepted into a CCMS.
Anything that cannot be expressed using the available semantic tags should either lead to a proposal to add a semantic tag for that and similar cases (which should be vigorously scrutinized before being accepted into the DTD / EDD ) or to another way of expressing whatever the author was trying to express. Grabbing the formatting toolbar to apply quick and dirty formatting is <emphasis>not</emphasis> what a structured content author should ever do.
What I like most about the Author View in FM11 is that there are no formatting toolbars. Let's rid the world of formatting that is not applied by style sheets, i.e. strict formatting rules. Content will become clearer and more reusable that way.
Jang